DENTAKAY DENTAL CLINIC
View company profile →
Questionable Sales Techniques
I am afraid I cannot give higher than 2 stars for my whole experience with Dentalkay. Although there were satisfactory aspects, there were some experiences that, now I have had time to process them were quite traumatic. I am unsure whether I will use this company again for these reasons. I was a single female traveller and from the outset of even receiving the quote on Whatsapp I was pressurised into booking flights to "Lock in the special discount price". This should have been a red flag, but as the price wasn't particularly cheap I did feel that I was still getting a good deal for the work involved. I arrived at the clinic and was basically pressurised into handing over a substantial down payment before anyone had even looked in my mouth. The only reason I didn't hand over more cash was because I purposely left it at the hotel. I was told that the price for just 7 extractions and implants was over double what I had originally been quoted. Having spent time back at the hotel speaking to patients from other clinics it was clear to see that I was being exploited as a vulnerable and very nervous solo patient. I asked for a refund and was told that my hotel and travel expenses would be taken from the sum I had already paid, which would not have left funds in place to go elsewhere. After a lengthy chat with my medical advisor, I agreed that I would stay with the clinic (I had given up all hope of ever getting a refund) and by this time I was extremely nervous of any dental work. I was offered the work under sedation. I will say at this point that I was in no doubt about the work of the dentists; my issue is with the high pressure sales team. I was almost made to feel like I was buying a car. Following my treatment after general anaesthetic, I was half asleep, covered in blood and I was asked for my phone. The young man then proceeded to give Dentalkay a 5 star review on Google Maps UNDER MY NAME, then took a photo of it on his phone. I asked him why he did this; his reply was that he would receive a bonus. This was really the last straw. I have so many other questionable points about this company and their high pressure sales techniques, but if anyone reading this has the strength and assertiveness to stand their ground (which, to be honest, I didn't) and not fall for their spiel, you will be satisfied with the level and professionalism of their dental work. I really wish I had a better experience, because I'm now left not knowing what to do, or whether to even go back to Turkey for the 2nd part of my treatment. My advice to anyone reading this is to stand your ground where prices are concerned.