UM
Umi Tea Sets
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Atrocious customer service. Ignored me and effectively stole my money.
I ordered 5 items - 3 caddies, 1 tea brush and 1 tea pet. I received the caddies and brush and I am happy with them. However, I have yet to receive the tea pet, which cost £19.95. In the 2 months since I placed my order, I have emailed Umi Tea Sets several times but have not received a reply, not even an automated one. I have written off the cost of the tea pet as I don’t expect to get any response from the vendor at this point. I would like to warn other potential customers that if you have a problem with your order, prepare to be stonewalled and lose your money.