Salon Services
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Customer services is appalling
Customer services is appalling. I bought some clippers online in February and they stopped working, took them back to the store and they changed them, reluctantly, cos I had purchased them online. Two months later the second pair developed a fault, took them back and asked for a refund, which was refused, I was told to contact the manufacturer, which is not my place to do. I then contacted citizens advice and was told I am entitled to a refund, contacted customer services but they obviously had no intention of giving me a refund from the start, told me it's a commercial warranty that I could only exchange them and am not entitled to a refund, even tho it states in their terms and conditions that they can refund, so I was lied to by the member of staff. This matter is ongoing!!