Chase Games
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Horrific Customer Service, Scammed out of £30
I purchased a Evolving Skies Prerelease Kit from this store, and at the time of purchase it had no description and an Apple Pay checkout button, so naturally I checkout and pick 'Royal Mail 48' Shipping. I check back a few days later and see it's been changed to an instore event and that there are absolutely zero cancellations. I email in explaining this to them as soon as I noticed which was within 3 days and got no response. When the kit actually came out, I followed up asking what has actually happened because I was expecting it to be posted to me, and I've had to battle back and forth trying to show my point of view and I've had accusations of hacking the website thrown at me, and a refund of a product which was never delivered and mis sold to me has not been refunded. In my past experience, I've always ordered Pre-Release kits online, and had them posted as it's a taster of the set that's coming out, The Chase Games team magically expect me to know it's a physical event ticket and non refundable, despite not being shown at all at the time of checkout. If they're going to scam me out of £30 like this and make it such a battle with giant email responses that are quite honestly some unprofessional, rude garbage, I would avoid even considering purchasing anything from them regardless of value. Never been treated so much like a pile of poop by a company in my whole life, would give 0 stars if it were possible.