VI
Vietnam Airlines
View company profile →
2 months later still waiting for my refund
Very hard to get any constructive communication out of Vietnam Airlines. Booked directly online and have been dealing directly with the "online support team" which is just going around in circles with one excuse after another. Refund confirmed to me on 4 October and I am still waiting for funds to hit my account. They do not care are not interested and just keep spinning stories as to where the refund "funds" are. It is highly frustrating the lack of concern, professionalism and support for the customer. I wonder if anyone else has experienced this issue!