Xiamen Airlines
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I didn’t know were to begin this…
I didn’t know were to begin this airline is the most inhumane airline . Lazy people and no respect everything . I am flight last December 4 last night via connecting flight from Amsterdam to Xiamen , I didn’t know were to begin but this airline changed the gate if boarding without telling informing the passengers, and worse Xiamen personnel stuff told me it’s not their obligation to let the passengers know that the gate has been changed . my boarding pass says it was E17 gate I was already at the gate 4:45pm at designated gate on my boarding pass says. Because I don’t want to be late because I am travelling with my 3 years old son with me , hungry and tired we waited there until 7pm in the evening note that the gate open on 7:45pm I checked the screen it was still gate E17 so me and my son waited there until we didn’t noticed the time it was already 8:05 pm and other flights were boarding , I was shocked because nobody were saying anything not even saying that the gate has been changed to E22 , I was worried and asked the airport stuff about the gate and nobody could say anything but instead this personnel told me to run at T6 office for information flights and connecting flights only they told me that it was changed to gate E22 I was running with my 3 years old son tired and hungry to be at the gate only to tell me gate was closed and it was not because of my negligence but your airline negligence I missed the flight, that cost me a lot of money , I booked this flight because my father died and his burial is on December 9 . You can imagine the stress I have . And right after I said why your airline didn’t say anything about changing not email not a text not paging while I heard lost and found and many things paging but that gate has been changed I didn’t hear or even on the E17 tv screen didn’t say anything that the gate was moved to E22 nothing and Xiamen personnel told me that it’s not their concern to inform the passenger that the gate has been changed ? You tell me who got the problem here but your airline . I travelled often and this year 6 times 2 months ago back to to my home country different airlines when they are delayed or change the gate they inform passengers . I just could held myself in stress and angry how your personnel talked to me and doesn’t care not even a piece of humanity for my son who was crying for hunger and tired , my flight was actually from Brussels to Manila so Amsterdam to Xiamen is my connecting fligh,t our flight from Brussels to Amsterdam via KLM was delayed 30 mins I received email that they were delayed . They took responsibility and informed passengers but Xiamen didn’t do anything . I am angry with your personal stuff in Amsterdam during that flight . I didn’t get his name but he was very rude and inhumane for blaming me and ur airline’s negligence his negligence I am only asking compensation from the hote flight that missed because of this from Manila to my province . Everyone at the airport was feeling sorry to me . Because on how your airline treated me . I am only asking for compensation , I have very little money left with me to be able to pay everything . And by the way I also have back in forth ticket the same airline on January 16 back to Europe and I am really scared and trauma how you treated me and my son . I’m only asking for compensation to get me a hotel because it’s late in the evening but your personnel want me to go back to Belgium where I live . I spend more than 24 hours here for nothing waiting for my next flight instead of mourning the death of my father. Flight MF819 Amsterdam to xiemen date December 4 .2024