D H

Jan 1, 2024

More Dent in My Wallet than Dental Treatment a Disappointing Experience with Dentakay Poor Communication and Mismanagement

I recently sought dental treatment with Dentakay in Turkey and started with an initial X-ray at Harley Street, which cost me £50. Following this, I was scheduled for a consultation at their Grosvenor Gardens office. However, upon my arrival, I discovered that the office was empty and had been so all day. Despite this, no one from Dentakay had contacted me to inform me of any changes to my appointment. When I reached out to them, their initial response was misleading - claiming that my being late was the reason for the missed consultation. However, after I pointed out the absence of staff at the office, they admitted that all staff had been sent to Manchester. It took me over two hours to get to and from their offices This lack of communication and mismanagement was not only inconvenient but also unprofessional. I did not receive an apology for this oversight. Instead, I was assured of better care during my treatment in Turkey. However, this experience has significantly diminished my confidence in their services. If a company fails to manage a consultation or notify me of appointment changes and then lie why I wasn’t seen, I am somewhat concerned about entrusting them with my dental treatment. I’m sharing my experience to inform potential clients of Dentakay, The lack of communication and professionalism I encountered raises serious doubts about their customer service and operational management. I was yet again contacted by Dentakay today asking if i still wanted treatment,I could not believe this especially as it was from the last person I communicated with at Denakay. Please remove me from your database as requested