TruffleMagic
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Gracious customer service, but dissatisfied with experience as a whole.
I was very hopeful about TruffleMagic upon reading amazing reviews but I didn't receive the first shipment after 3 weeks and I'm still waiting on the second attempt at delivery another 2 weeks later. I had no notification of seizure at the border so I really have no idea why haven't got my parcels yet. Hopefully, I will get what I paid for, willing to resubmit my review if that happens... EDIT: 15 working days later and I haven't got anything yet, such a shame. EDIT 2: they’ve since told me they had actually sent the parcel almost a week later than they said they had previously due to a heat wave, and for some reason didn’t think to tell me this until I requested a refund. EDIT 3: It's been ANOTHER 15 working days since the updated shipping date they quoted me, still nothing. I tried to contact them using the ticketing system I have been using this whole time to find the page "doesn't exist"! EDIT 4: I’ve since been refunded for my purchase (minus shipping fees of course) to my PayPal. That was easy enough to do and was processed fairly quickly. I’m happy to have most of my money back but very disappointed with the experience as a whole, even if it wasn’t in their control. No online vendor should claim “guaranteed delivery” then tell customers the delivery is not in their control.