Jpauto
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If I could leave 0 stars I would
If I could leave 0 stars I would. I ordered a pair of headlights from JPAuto and received them 4/27. They appeared fine and were installed the same day. After 58 days (6/24) the rubber seals on both lamps have completely come undone. Im in Arizona and it is summer, maybe the manufacturer didn’t use an appropriate glue for warm temps, but the adhesive was also not applied consistently to the seal. This is clearly a manufacturer defect / flaw in craftsmanship. Unfortunately, it was not mentioned anywhere that these were made in Taiwan. I’ve provided photos and explained my concern about the defective headlamps since it is monsoon season we are expecting rain. I requested an exchange. They offered me no resolution, instead suggesting I dropped them. It’s been crickets since. My follow up has not been acknowledged either. The product page states there is a 90 day return policy and 1 year warranty. I don’t see the point in advertising this policy & warranty if they aren’t going to stand by their product & honor it. That is false advertising or perhaps bait & switch but either way is ILLEGAL. Anyway, I will be filing a claim with PayPal to get my money back since it is clear there will be no warrantied replacement. I will also file a complaint with the Federal Trade Commision. 7/18 PayPal closed case in my favor