Vietnam Airlines
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I didn't know we'd need a visa because…
I didn't know we'd need a visa because my flight was Australia to UK via Vietnam but in Vietnam we had to transit through the domestic terminal for the internal flight from Saigon to Hanoi, which we didn't organise but was done by the airline upon booking automatically. This apparently means that we have to leave the international terminal to go to the domestic terminal. This was not spelled out for us by Vietnam Airlines when we booked the tickets and so we had to pay emergency visa rates at $500/person at check-in when we set off from Australia, just to get that visa to go from international to domestic terminal... It's organised robbery. The transit literally was 4 hours waiting in the domestic terminal. The airline never took on my suggestion to clearly warn its customers when they book flights that have a domestic component. The customer service manager was like a robot and kept saying it's our responsibility to know these things. Very angry and will never travel with them again.