Grubby
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Great recipes, but delivery issues due to leaking ice packs
Grubby offers fantastic recipes, and the quality of ingredients is usually excellent. Of course, as with all fresh food, there can be occasional quality fluctuations, but overall, I have been very satisfied. I have been a loyal Grubby customer for quite some time and have always considered the company to be very sustainable. However, I now have to deduct two stars due to an ongoing issue that has not been resolved: the ice packs leak, causing the boxes to become soaked, which often results in failed deliveries. I have discussed this problem with Grubby multiple times and even provided them with possible solutions. Unfortunately, nothing seems to have changed so far. This puts me in a difficult position as a long-term customer. Grubby is likely incurring significant costs due to undelivered packages, and for me, it is especially challenging since I live in a town where vegan options are hard to come by. I sincerely urge Grubby to address this issue so that deliveries can be reliably completed. Possible solutions could include a waterproof additional bag, better box lining to prevent soaking, more thorough quality checks on the ice packs, or even a system with reusable ice packs that customers can return. I would fully support such a sustainable initiative. Grubby truly means a lot to me, and I hope they take this issue seriously and implement a solution soon. PS: To be fair, Grubby always refunds undelivered orders, which is appreciated. However, I would much rather receive my deliveries reliably than have to request refunds.