Vietnam Airlines
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Extremely rude and abusive staff
Extremely rude and abusive staff! I was boarding a flight from Bangkok to HCMC for business meetings (which I've done probably 50 or more times over the past 7 years without any issue) and on this occasion was met with an extremely hostile person at check-in who refused to issue the ticket without a return ticket saying policies had changed and signing a waiver wasn't possible. Then he started demanding to know how much money I had / net worth and how much I had available to spend in Vietnam? I've been travelling on business for over 20 years and never once encountered anything like this an airline check-in. He was clearly in a bad mood and loving the power trip. Anyway after he refused to escale to a manger saying he was the final authority I went and booked a return trip to Singapore; and needless to say when I returned he was no where to be found and the lady who replaced him didn't ask about the return flight. So Vietnam Airlines, please get your rouge BKK staff under control and please tell them to have some manners, and when they're having a bad day don't use your customers as punching bags to take their frustrations out on us.