Donald Russell
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Amazing Burgers & Brilliant Customer Service
Amazing service from Donald Russell and their customer service is second to none. I had ordered some steak burgers that had arrived in a cupboard box defrosted - which I then wrote a review for. I didn’t contact Donald Russell as I wasn’t sure if this was their normal procedure and I had left it too late to do anything about as I’d been in hospital. However I received a phone call explaining that the delivery should never have gone out in cardboard and they would like to completely replace and redeliver a whole new order. So at an agreed date the new delivery arrived in a beautiful polystyrene box packed with dry ice frozen completely. I am incredibly impressed with how quickly they responded and very impressed that all was done without a hitch. I would definitely recommend this company as the burgers are amazing and my partner really loves them.