VI
Vietnam Airlines
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Absolutely terrible experience
Absolutely terrible experience. They delayed our flight by 3 hours with only a few hours notice to combine with another one of their flights to save them money (and this flight was cheaper than what we paid!). No compensation or apology. This would have completely messed up our Vietnam holiday plans. When asking for a refund they charged a fee and excluded taxes so we will lose about 40%. No confirmation yet of refund despite asking multiple times. Just fly one of the low cost, at least you know what you get. Vietjet got us there fine in the end.