Umi Tea Sets
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Great quality, also great service
I recently got the Blue And White Ruyao Gongfu Tea Set from Umi teas for my birthday, and it came in a big pretty carrying case with a handle. It was just as stunning as in the picture, and it came with every single Gongfu tool you could ever need. The only suggestion I could make is for the scoop to be a bit bigger for some larger leaf teas. Now for the impressive part. When it arrived, it was delivered upside down, and the large bowl from the set had shattered. Every other piece was perfectly fine, luckily. It was most likely an issue with the delivery service. I quickly took a photo of everything and another of just the broken bowl and sent it to the service department email with an explanation of what happened and my order number, and they were very nice about sending me a replacement bowl. I did not need to screenshot receipts or my front door or send anything back, I just gave them enough information to help me, and they obliged promptly. I just received my bowl today, and I am very happy to see the whole set reunited with no fuss! I would definitly recommend this company.