Fedex Delivery
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Very horrible delivery service, waste of money
Very horrible delivery service. I paid for an overnight priority express $120. I paid for it on a Tues. it was to be picked up and delivered to us on a Friday. We had a family gender reveal planned for the next day. Family coming from out of town, food, photographer etc. it was all ruined by our package not coming. We had to spend hrs and hrs on friday night trying find our package with Fedex on phone. We would explain the whole situation and the rep would sound like a robot and say sorry for that and could never explain where or why we did jot have our package. Some would say due to weather, some would say truck trouble then put on hold and drop the call! Or say transfer to someone else and drop the call! I even went into town to store and she could not find it as she said it was first scanned on Friday afternoon in GA! It was to be at our place by then. So they completely ruined our family reveal. We had to come up with a plan B and wasted the over $450 in products that are now useless. We can not use them and could not get a refund. The package then came on Monday 5 days later! Fedex dishonestly put another label over our priority overnight express label. We have video of us peeling their label back. So they tried make it look like it was on time. They do not let you explain on website and takes forever to get a real person. We were told file a claim. We just got that back that they denied staying we received our package! They do not have common fellow feeling to understand we purchased priority overnight express for a pickup on thurs and deliver on friday. The package was picked up on thurs. the people we made purchase from has proof of that. Where it went from there appears did not leave GA till friday afternoon. Fedex denies that driver must scan package at pick up and someone did not do thier job and package just sat in GA all that time. Noone ever is responsible and fedex may think they are a global company this doesnt matter. But I will no longer ever use them again and I will share my story with everyone. Large companies have gone under by lack of customer service. Then they had the nerve to be calling me every day to try sell me business shipping since I had to make an account. No I dont want that I would of liked my package delivered on time, instead they ruined our family gender reveal and threw out over $575 of our hard earned money right out the window. With fuel and groceries at record highs we cant afford to waste this. We were trying to help throw a nice gender reveal for our kids who have been thru alot.