Direct Travel Insurance
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Will not buy anymore
Will not buy anymore. My bag was stolen in Belgium. Tried claiming for belongings. It took them 35 days to look in to the claim a just to come back and say my claim is invalid as I haven’t had reported it with authorities within 24hours. Although I have them all the info and tried but I was rubbed of my bag just before ferry back to UK and police web wouldn’t let me do it as it wouldn’t take my home address which was required. I told the insurance about all of this only to get rejected. Will never buy travel insurance with them as what’s the point if they don’t even sympathise with customer. Waste of money