Michaels Stores
View company profile →
A+ Customer Service
I have had several bad experiences at Michaels in Pasadena, to the point of going out of my way to go to another store. Today, I was in a hurry and decided to go local. I was pleasantly surprised by the customer service I received today. Brian, a very helpful, patient and caring young man helped me at the self check out. His customer service was above and beyond and he was so nice and willing to help. He should, in my opinion be a trainer for the staff at that store. Because of him, I will be going to Michaels locally. Thank you Brian.