Vietnam Airlines
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Really bad, Money Cheating Airlines
I bought the flight ticket to Osaka through budgetair.com at March 2020, which is so called the "Premium Package" and i can request for full refund if there is the cancellation either from the Airlines or from my side. Due to the Covid-19 issue and the airlines had cancelled the filght. I had requested budgetair.com to request for refund since March 2020. However, they informed me the there was no response from Vietnam Airlines until now. I personally wrote in the e-mail to their so called official e-mail address. They replied me that their system shows that the money had been refunded. When i asked them about the reference number for the refund, they can't even provide me!!!! There was no money refunded at all but they xlaimed they had refunded the money to me. This is realky disappointing. I will boikot Vietnam Airlines for my whole life.