Sarah

Sarah

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1 out of 5 stars
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Reviews by Sarah

AI

Airport Van Rental

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1 out of 5 stars

consider yourselves WARNED!!!!!

Upon arriving at the Denver airport with my infant and toddler, we drug all 400 of our bags out to the curb, as instructed. Waited about 10 min in the Denver winter weather (15°) for a van to show up and say, sorry, they were full, but another van would be along shortly. We watch the rotation of the other cans come and go three times. Thirty minutes later, a shuttle arrived to take us to the off airport location.. by this point my kids were both screaming and we were ready to get out of the cold. We were supposed to have had a 7 passenger suburban, or similar reserved. They said, they didn’t actually have any of those right then, so they gave us. 5 passenger SUV instead. We were traveling with 3 adults and 2 children in car seats. My husband is 6’4” WITH our ski equipment. The registration person told us, if we wanted to upgrade, it would be an additional $350!! That was more than we reserved the entire week for.. so my husband and I did our best to squeeze in all the luggage and seats. I ended up riding the entire 6 hour drive to the ski resort with my legs curled up at my chest, crammed between two car seats. The morning we were supposed to leave, there was a huge winter storm that blew in, shutting down the interstates for almost a day. We finally were able to leave that night. We had called and let them know of the situation at the time, but when we arrived, they charged extra for being late!!!! I will NEVER use them again. No matter how great of a deal it seems, they will end up tripling your cost by the end. Don’t do it!!!