VI
Vietnam Airlines
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Customer service is lacking…
I waited in line at customer service for an extended period and was then told I could only be helped by the division that processed the order which was in HCMC, whereas I was in Hanoi. I was trying to adjust my flight or get a refund and was unable to get any assistance. I found better customer service with the budget Vietnamese Jet airline, which is a sad case considering Vietnam Airlines acts like the premium airline. Given my experience, I would avoid them in the future.