Optima Legal
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Remortgage of Property
Hi I am going through the Remortgage of my property and they were identified by the provider as the legal team to support the process. The case has been open for the last 2 months and now when the time of completion is near, they are not able to confirm if they will be able to complete it on time. In the last week I and my wife have reached out to them at least 5-7 times and every time there response has been cold with saying that they will email up the chain. We also asked them to escalate this due to time sensitivity, there has been limited progress. My requested completion date is 30th Sep but today they are suggesting that they cannot meet this. The direct implication is to me is to pay an ERC of more than £5000 is I go ahead with the switch. Overall there has been no communication with them. In the last 2 months, no one has called me, there is no email box where i can post my query and get a response, there is no dedicated person assigned to your case. They are the worst and I will suggest to not go ahead with any simple or complicated stuff.