SN

SN

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1 out of 5 stars
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Reviews by SN

AI

Airport Van Rental

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1 out of 5 stars

Not worth the few dollars I saved

Awful. Waited over 45 minutes for the shuttle. Called 3 times, they said it was at the airport each time but it never showed up. Broken down cars and tow trucks clogged the parking lot. Waited at least 15 minutes more to be helped and then 30 more for my car to show up. Employees were moving slow and not helpful - "that's not my job" seems to be the motto of the place. Finally got a car and it was not big enough - that part isn't their fault. They swapped me to a minivan that was 6 years old, smelled of cigarettes, had a broken center console and a worn out suspension. Insisted all of thier vehicles have 4 wheel drive - this one most certainly did not. Icing on the cake, even though they state they are open 24 hours I had to pay $20 extra to drop the car off "after hours" at the park and ride next door. They said they couldn't help the fee, it was imposed by the other company. When I returned the car the posted fee at the park and ride was only $10 - where do you think that other $10 is going? Unless you need a speciality van AVR is not worth your time, pay the few dollars extra for a real company.