ASOS
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Refund delays & lies
I returned items from two orders totalling c £200. They emailed 21 Aug to say I’d been refunded; yet status on app says return sent not refund sent. Contacted them on chat 29 Aug as not refunded to my card and they said refund had been issued and it could take up to 5 Sep. I don’t believe any refunds have been issued at all and 5 Sep is actually 12 working days not their documented up to 10 working days on their site. Contacting my bank to resolve due to this dishonest practice of withholding refunds