DriveTime Car Sales
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Terrible
I never write a bad review but I am writing this review because I have nowhere else to turn at this point. I hope the employees at the dealer see this and provide a response. I purchased a 2018 Dodge Grand Caravan from the location at 17440 South Dixie Highway. The salesman Julio was very attentive and helped us find what I thought was the right car. We left the dealer around 9pm on Friday night. I test drove the vehicle and everything was fine. I drove home less than 10 minutes away. The next day I drove to one location 15 minutes away and back. Then I drove back to the dealer because of the A/C and was instructed to contact Silver Rock. The A/C issue I was able to resolve. However, when I drove back home I parked the vehicle. Then I went to go pick up my mom from work 20 minutes away and I started hearing grinding noises every time I would accelerate after being stopped at a red light. The sound kept getting worse after every red light. I went to auto zone and put the computer on and the diagnostic listed 3 items (transmission fluid pressure low/ anti lock brake system/ and battery voltage is 14.04) On the way back home the check engine light turned on. I called silver rock - they were closed, the dealer was closed and so I went to silver rock and communicated with AutoNation for them to come out but I would have to wait until Tuesday. Today I tried contacting wrench and was able to make an appointment for the evening window 7:45-9:45pm with Johnathan. I got email confirmation and everything. It is now 10:08pm and I have not received any communication. At this point the vehicle is still unsafe to drive and I have to go to work tomorrow. I cannot communicate with anyone until tomorrow. I am extremely upset to say the least and disappointed. I hope I receive a response.