Plumbing & Gas Pty Ltd
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DO NOT USE THIS COMPANY!!
DO NOT USE THIS COMPANY!! DO NOT WASTE YOUR TIME OR MONEY! IT'S AN ABSOLUTE WROUGHT AND THE BOOKING TEAM IS VERY MISLEADING... They charged $142 to attend - not a problem - fair and reasonable. Side note- it took the booking department ( who were lovely on the phone) 25 minutes to complete the booking process for my urgent job. The guy who attended took a photo of the outdoor unit, without speaking to anyone and gaining permission to enter the premises, (BRAND NEW UNIT - for the record) placed a Metropolitan sticker on the unit, then came and advised that it will be $990 to investigate, prior to producing another quote to fix! He also advised he did not have the knowledge or equipment on hand to fix immediately. Customer Service then call after I've sent a NOT OK METROPLITAN email. Whilst they are polite, they do not acknowledge what you are saying, the answer you get is "you agreed for site attendance and call for quote." Yes quote to repair, NOT INVESTIGATE... In which parallel universe do plumbers earn $990 per hour (or less) to do another quote for the actual repair!! Again, this $990 is not for parts or service - JUST INVESTIGATION for another quote!! In summary - They are absolute crooks and con men. PLEASE SPARE YOURSELF. DO NOT USE!!