ASOS
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ASOS Switzerland: high prices, unexpected customs fees, no support
I placed an order on ASOS, selecting Switzerland as my country of residence. ASOS sets prices in Switzerland 30–50% higher than in neighboring countries like Germany. I assumed that by choosing ASOS Switzerland and paying higher prices, the items would be shipped from a warehouse in Switzerland. However, my order was shipped from the UK (and possibly elsewhere), and I had to pay an additional 30 CHF in customs fees on a 90 CHF order — which I later returned entirely. On top of that, I cannot even request compensation, because the ASOS website chat is handled by a bot and doesn’t connect me to real support. As a result, I end up overpaying due to ASOS’s poor logistics and lack of proper customer service.