Michaels Stores
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What a gong show!!
I ordered some yarn two weeks ago and did store pickup. I ordered two sets of 12 skeins of yarn! When I got my email for pickup I noticed that I now had 11 skeins of yarn at the Kings crossing store in Surrey, BC, not what I had wanted. I went to the store and canceled the order. I was not given a receipt for the cancellation and was just told that it would be adjusted on my bank statement. The other store in Langley took forever to find the yarn but at least I had it. When I checked my bank statement, the store in Surrey had cheated me out of almost ten dollars. Contacted Customer Service who told me that I had been refunded correctly. Produced my bank statement and then they accepted this fact. They corrected me with the missing amount and sent me a $5 gift certificate (what generosity LOL). I would never order a pick up item from this store ever again after going through that crap with them.