Drury Hotels
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Shady Pear Tree
I scheduled a series of hotels on a trip I was to take. One was the Pear Tree in Terre Haute, IN. I found out shortly after making the reservations, which were a week in advance, that I would not be going. The next day began contacting the hotels and canceling my reservations, in the interest of being a good actor and allowing the hotels to re-sell the rooms. The other hotels enabled me to cancel my rooms immediately. Drury Hotels, which the Pear Tree is apart of, did not. I contacted their reservation department and was told to make a hardship claim online, which was denied. I wrote to the agent who contacted me that I would not have made the reservation had I known I would not be able to cancel. I rechecked the website and found that Drury puts additional important information regarding a booking in very small light print that I cannot reliably read without glasses. The agent gave me two options that were totally tone deaf to the situation at hand. Perhaps this sort of practice is common across the industry. Perhaps this is Drury's business model. I don't know. I am not satisfied.