DENTAKAY DENTAL CLINIC
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TERRIBLE VENEER TREATMENT
I visited Istanbul 6 months ago for a dental veneer treatment at Dentakay, and I am compelled to share my unfortunate experience, which has left me demanding a full refund. As someone who previously had veneers for a decade without issues, the service and quality at Dentakay were deeply disappointing. 1. Unprofessional Pricing Practices: Upon my arrival in Istanbul, I was informed of an unexpected price increase for the treatment, which felt unprofessional and deceptive. This is despite being told I was "eligible" for a less invasive treatment as my teeth were in such good condition. 2. Poor Quality of Temporary Veneers: The temporary veneers I received were of such low quality that they kept breaking, causing considerable inconvenience and discomfort. 3. Excessive Waiting Times: Each visit to the clinic was marred by long waiting times, demonstrating a lack of respect for my time and schedule. 4. Lack of Responsive Customer Service: Despite multiple requests to speak with a manager and to change my dentist, my concerns were consistently ignored, indicating a severe lack of customer care. 5. Substandard Dental Expertise: The dentist assigned to me seemed to lack the requisite expertise and skill, evident in the subpar treatment I received. He consistently fumbled items into my mouth throughout the treatment. 6. Post-Treatment Complications: Since the treatment, I've experienced extreme sensitivity in my teeth, a clear indicator of poor dental work. When reported to Dentakay, they suggested I return to Istanbul at my own expense to have root canals carried out with them. 7. Veneer Failure: Recently, one of my veneers fell out, raising serious concerns about the longevity and reliability of the rest of the veneers. 8. Unreasonable Expectations for Corrections: The suggestion that I should return to Istanbul at my own expense and time to address these issues is utterly unreasonable and impractical. 9. Perhaps the most frustrating part of this whole process is that the staff are clearly trained to say "this is normal" every time there is an issue. It is not "normal". I have had veneers previously and my experience was fantastic for 10 years! In light of these points, I am seeking a full refund. This would enable me to rectify the damage and get the treatment redone by a more competent dental service provider. My experience with Dentakay has been nothing short of a nightmare, and I strongly advise others to consider alternative options for their dental needs.