Marco Pierre White Restaurants
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Title: Deeply Disappointing Wedding Experience – Poor Service, No Accountability
We held our wedding at Marco Pierre White Birmingham (Cube Hotel) in February 2025 and, sadly, it was one of the most disappointing service experiences we’ve ever had — both during the event and throughout the complaints process that followed. Despite booking a premium venue with high expectations, the food was served cold and inconsistently, side dishes arrived late, and portion sizes were incredibly small. Tables were left dirty between and after courses, and desserts were served extremely late, cutting into our evening celebration. The room turnaround, which we were told would take 30 minutes, took over an hour, causing significant disruption to the flow of the event. The table plan I carefully submitted was completely ignored. Two babies under the age of 1 were placed directly next to the DJ, despite specific instructions to seat them far away. One family left early due to the noise and cold, while the other spent most of the time at the opposite end of the venue or outside just to cope. This wasn’t a small oversight—it showed a lack of attention to detail and care. The hotel stay added more issues. My parents were assigned an accessible room that they had not requested, and it was not clean. When they raised this at reception, they were dismissed with no follow-up. On top of that, multiple guests experienced delays with deposit refunds, which we had to chase ourselves. What’s even more frustrating is how poorly this complaint has been handled. Despite multiple follow-ups, we’ve received vague responses, denials of issues that can be proven via photos and CCTV, and no acknowledgement of the impact this had on our big day. No gesture of goodwill, no apology, and no meaningful resolution. It’s been over six weeks and we are still chasing answers. This was meant to be a special and joyful occasion, but the service failures and ongoing lack of accountability have left us feeling upset and disrespected. For such a well-known venue, the experience was far below expectations. I strongly advise others to think carefully before trusting this venue with any special occasion. — Poonam Ravat Wedding Date: 15th February 2025