Travel Insurance Direct
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Amazing service and support! Would not insure with anyone else!
To the wonderful TID team, I would just like to say that I was extremely impressed by the service which was provided to me while I was away in Nepal on the Mount Everest Base Camp trail. I was extremely unwell in the high altitude country, but they supported me throughout the entire process. The local guide and staff wanted to heli-evacuate me to the closest hospital in Lukla which was at the base of the trek, but the TID team looking after me insisted and arranged for my care and urgent evacuation to a larger hospital direct to Kathmandu where I was given much better support and medical attention. During the whole time, they liaised directly with my local guide and didn't ask me any questions. I would have been in a much worse condition, but they were on top of everything and paid all my hospital fees upfront when I arrived. When I spoke to the TID team at the hospital, all they did was check to make sure I was feeling better and being looked after properly at the hospital. I have never been assisted so well and the support which I was provided by all staff at TID was amazing. They checked on my condition regularly via phone and emailed me regularly to make sure I was being taken care of by all the hospital staff. I have insured with TID before, but this was the first time I ever needed to make a claim. I can't thank TID enough and I will definitely continue insuring with TID as my travel insurance provider. I had no issues at all in making the claim and would highly recommend them to anyone who chooses to travel.