Vietnam Airlines
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Consistently good service in nearly all respects.
Five flights Nov/Dec 2022 with Vietnam Airlines over a three week period; UK to Vietnam & return and three vietnamese domestic flights. Performance was consistently very good throughout. Easy booking via their website with seat selection available straightaway. However a minor change to schedule to avoid dangerous airspace necessitated an expensive international call to Vietnam to confirm. Premium Economy gives fast track check in at airport, all good, professional & polite. All flights left reasonably promptly, with two bang on time. Premium Economy seat comfort excellent as were the cabin crew, who were efficient, visible, friendly and attentive for the whole journey. Entertainment selection limited and headphones useless; bring your own and Spotify downloads or a book. Food decent and plentiful. Overall a very good experience with strong focus on customer service & care. Crew were outstanding and I wouldn't hesitate to recommend this airline.