Michaels Stores
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Online Experience a Nuisance
Online: I placed an order online for some items on October 16 but because there were conflicting messages regarding whether payment went through and then confirmations with different amounts, I cancelled by phone. I placed another pick up at store order. The first charge on my credit card was never reversed two weeks later. I contacted them multiple times and assured it was being cancelled. The last person who assured me of this just sent shipping labels, although I never received the order, or any shipping information! The last interaction said that I would be refunded when the order was returned. Many times CS was unavailable due to technical issues. I’ve contacted my bank and now can’t recommend Michael’s’ online ordering system.