Blink Cat Food
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Last 2 boxes incorrect and no response
Update - Blink got in touch and told me i couldnt have received the items i did, and also they said they told me about out of stock items. I have had to supply images to show that they did send wrong items and also forward the emails that prove they didn't notify out of stock items. They then admitted they were at fault but it still took 3 emails before they said they would issue a refund or credit. Have been using Blink for many years and it has always been great. Our cat loved the food and it was a fab company to order from. The last 2 boxes have been incorrect and they have included items we do not order as our cat doesn't like them. Blink are now actively ignoring emails - i have sent 3 now regarding incorrect orders and we had 1 holding email after 4 days saying they are taking longer than 24hrs and apologies. No response to any other emails. Unfortunately after over 3 years as a loyal customer ordering every 4 weeks we will be cancelling our subscription as I am not paying every month to be sent products we do not select and end up having to pay again to buy new ones to replace them. Blink don't care enough to respond after 2 weeks and its such a shame as they used to be such a fabulous personable company.