ASOS
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Sent the wrong item and provided an unbelievably bad customer service
Sent the wrong colour item, refused to refund next day delivery cost and insisted that the item must be returned and inspected for 10 days before any further action (including sending what I actually paid for) could be taken. Next day delivery apparently means they can pull anything off the warehouse shelf as long as they send something to you by the next day. To get the item you actually ordered you might as well get a job at the ASOS warehouse yourself, it would be quicker. If anything goes wrong be prepared for an AI chatbot and an equally dismissive and abrupt customer service team.