M. Ali

M. Ali

Member since Invalid Date
1
Review
2.0
2 out of 5 stars
Average rating

Reviews by M. Ali

AC

Actiph Water

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2 out of 5 stars

Very poor delivery experience and communication

Ordered 2 items, only received one and after contacting the courier (DPD) to find out it was damaged in transit and returned to the seller and that Actiph would be informed on their system as i was told by dpd. However they were not aware and after not hearing anything from them i sent an email to say are they aware to which they replied they did not get notified, and only knew when i sent my email out to them. A replacement was sent only to be not delivered after tracking on yodel it was cancelled up until the delivery time, again no communication on anyones part to inform me. I sent another email and they said it would be sent out, finally received what i ordered after nearly 2 weeks. I would not be ordering again as this was such a hassle going back and forth with both delivery company and seller. As you can probably tell from the other reviews, everyone has pretty much had the same experience and nothing has been improved as it is evidently happening on a consistent basis. Refund received and rectified. Good customer service contact from them on their part.