Vietnam Airlines
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DO BETTER VIETNAM AIRLINES
I am submitting a complaint about my Business‑Class journey on 1 March 2025 from Melbourne to Ho Chi Minh City and onward to Danang. My ticket is : ТKT-7383485905869 Despite holding a fully paid, confirmed Business‑Class return ticket with pre‑selected seats, I was involuntarily downgraded to Premium Economy and subjected to multiple service failures that violated both your Contract of Carriage and Australian consumer regulations. ⸻ What Happened Evening of 29 February – I received an SMS/email saying my confirmed Ho Chi Minh–Danang flight had been “rescheduled” to a later departure, eliminating the seat I had already chosen and paid for. 1 March, Melbourne Airport – At check‑in I showed staff my Business‑Class ticket and the confirmation that my seat issue had been “solved” (see attached screenshot from Vietnam Airlines Melbourne). Staff refused to restore my booking, offered no explanation, and provided no alternative other than “resolve it in Ho Chi Minh City.” 1 March, Ho Chi Minh City Transit Desk – I discovered the original flight was operating exactly as ticketed with vacant Business‑Class seats. When I asked why I had been removed, the first response was, “Bad luck.” Pressed further, the agent admitted my seat had simply been reassigned. 1 March, Ho Chi Minh City Desk – Staff suggested I purchase another ticket. After a lengthy, stressful wait, they issued me a Premium Economy boarding pass on an earlier flight—no apology, no compensation, and no Sky Pearl mileage credit for the downgrade. Since returning, I have received no follow‑up, apology, or refund.