Rightmove
View company profile →
The lovely ladies I’ve spoken to on the…
The lovely ladies I’ve spoken to on the main phone line and in the insurance department couldn’t have been more friendly, reassuring and efficient. However my interaction with an individual in the referencing department wasn’t the best, with little communicating or updates throughout the process. Which also seemed to be inefficient in requesting for individual pieces of information each day over the course of weeks, rather than a breakdown of everything that is needed from you in one go at the beginning. When I contacted to chase up or query things she was quite blunt and unfriendly. Luckily my interaction with other staff, particularly a lady on reception and Emily Kinnear have completely won me over and allowed me to look past any other issues. Staff training and better procedures definitely sound like they could be put in place, especially after reading others frustrations with the referencing department!