Gym King
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Shocking customer service from a brand I once trusted
I’ve been a loyal customer of Gym King for years and have always been impressed by the quality of their clothing — it’s consistently been top-notch. However, their customer service recently has been nothing short of appalling. I returned several items on 7th July 2025 because they were too small, yet nearly two months later, I’m still waiting for a refund. I’ve sent three emails and numerous messages through their online chat system, and I’ve had zero response — No accountability and not even an acknowledgement. I’m currently £180 out of pocket for items I no longer have. After contacting Royal Mail, I was informed that the parcel was successfully returned to Gym King’s chosen collection depot, but it’s still sitting there waiting to be collected. This experience has not only left me feeling extremely disappointed, but also completely let down by a brand I’ve supported for years. It’s outrageous to be ignored while money is taken from customers for products they don’t even have. Great clothes are one thing, but when something goes wrong, good customer service is what counts — and in this case, Gym King has failed badly.