Airport Van Rental
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Pick up and vehicle were great, return was a mess with POOR customer service
The pick up process was easy and the folks were friendly, we did have to wait a bit for the shuttle from the airport, but that's ok as we did not have anything on the agenda for the remainder of the day. The drop off experience, however, was less than satisfactory. Due to an early flight we needed to utilize the after hours option, we were there only 1 hour before regular business hours so there was no one there to do a walk around and finalize the rental fro us. A couple of days later when we received the final settlement of the bill we noticed we were charged a $100 cleaning/smoking fee. NONE of us smoked in the vehicle or would have even thought about it as we are not smokers. Addi tonally I was 6 months pregnant at the time and traveling with my 6 year old child and family including my mom who is a 2x breast cancer survivor. We are NOT smokers. We went around and around for almost 2 weeks with the Long Beach airport locations and even corporate customer service, before the ridiculous and accusatory fee was refunded. There was a slight smell to the vehicle upon pick up, but it was one of a cleaning solution and ABSOLUTELY DID NOT resemble the smell of smoke what so ever, as I would not under any circumstances have accepted the vehicle if that were the case. Overall the experience was very good up to that point, the van was spacious, comfortable, and suited out needs perfectly for the trip. However, as previously stated the return process and customer service received from the Long Beach Airport drop off site was a nightmare.