Japan Airlines
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Redirection Nightmare
We had an emergency landing and i missed my connecting flight to MH plane to Auckland. They rebooked me on the next flight to sydney and said i had a connecting flight from there to auckland that only had 1 hr time to get to from landing to gate. Got to gate of flight just in time to be turned away stating i was never booked for the flight. It took 3 hours to find help airside as i didnt have phone plan active in Australia as i was not supose to be in Australia. As non of thier staff or MH tried to contact me to rebook a flight to Auckand. Once i got home after begging MH staff to help me and a further 5 hour delay for the next plane to auckland (so total of 8 hours unnecessary delay) I complained and tried to escalate them brushing me off but keep getting the 'unclear how i got home' response. I have asked again to escalated for a second time to the CS rep for thier manager as they are not understanding why I am complaining and brushing it off and emotional distress that they cant compensate.