Jared

Mar 6, 2019

Bait and Switch

I called airport van rental to ensure that the SUV I was planning on renting was an all wheel drive vehicle as I was driving to the Lake Tahoe area and knew that an all wheel drive would be very important. The person I talked to ensured me that all the SUVs were all wheel drive, so I made the reservation. When I showed up to pick up the vehicle I asked the guy at the counter to make sure the vehicle was all wheel drive. I was told that it wasn't and that I'd have to pay an extra $100 per day to get all wheel drive. I told him that I had specifically called the company to ensure I was getting an all wheel drive and that's what I was promised for the price. He gave me a "deal" and only charged me an additional $30 per day. When I called the main number again later I asked them if the SUVs were all wheel drive and was again told that all the SUVs where all wheel drive. When a customer is given a quote from a representative of the company the company needs to honor that price for the features quoted.