Chase Games
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Very rude customer service, won't be using again
Very mixed experience with the customer service. A limited edition hardcover book arrived in poor condition for a collectors item. I received a very pleasant initial email thanking me for my purchase and asking if there was anything they could help me with. However, upon informing them of the damaged, I received a rather rude accusatory response claiming I made an "absurd accusation" and that it "obviously just got damaged somewhere" but it's "Hard to believe that it got done in transit". They did refund the item, but even then I was told "I got a bargain" because my damaged, limited edition book was actually sold at a discount, and that he would probably keep the book for himself if I did return it. All in all poor experience with the customer service, won't be using them again. Edit: In response to the seller's reply I simply asked if it was possible I was sold a second hand copy, as the pages were wavy (As well as dented), and it was discounted. There was no 'accusation'. Unnecessarily defensive customer service.