Japan Airlines
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Thank you Japan Airlines for going above and beyond
The last leg of our trip from Tasmania to Vancouver was from Narita, Japan to Vancouver. This was cancelled due to heavy snow in Vancouver and the airport there closing down. Japan Airlines put us on a bus and put us up in a hotel for two nights while they arranged a way for us to get to Vancouver, then scheduled another bus to bring us back to the airport where they booked us a flight to Seattle (the closest available to Vancouver), and gave us a bus voucher to get from Seattle to Vancouver. We were provided with food and drink whenever we had to wait around too long. All the staff at JAL were literally running around trying to do the best they could for us and we appreciate all the effort and sincerity from the individuals that took care of us during this busy time. Thank you!!!