AIT Home Delivery UK Ltd
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Last Minute Change and No Communication
I have had a delivery scheduled since around May and I have received notification over the weekend of the expected delivery of today. I have taken the day off of work, as this is a large order, and also paid the extra fee to yourselves to have this delivered before 10am. However, last night around 8:30pm, I received another text and email stating this will now be delivered tomorrow. Once I spoke to a member of the AIT team over the phone, they said it was a large order which they couldn’t accommodate. Their automated waiting tone states they deliver thousands of parcels a day, but they were unable to accommodate my small order. Will not be purchasing from a store that uses this delivery service again, as it is not reliable.