The Alcohol Free Co Ltd
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Let down by poor aftersales and delivery
I like the idea but the buying process is rubbish. The app kicks you out as you’re using it and you can only contact the company via an online form. There should be a customer phone number at the very least. But I couldn’t find it on the website or on the app. Out of five orders, the last two haven’t been great. I suggested to Alcohol Free Co that they should end using Parcelforce, as this seems to be the biggest issue to me. An order I made a few months ago went missing. Turns out Parcelforce delivered to the wrong street! This time, the parcel has been returned due to ‘damage’. I got a photo of it back in the factory and it didn’t look bad to me. Either way, this is two orders that have been an issue and spoilt my enjoyment of the service. I don’t think I’ll bother any longer.