Knights Professional Services
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Avoid like the plague Knights, T/A Integra
My experience of dealing with Knights, T/A Integra, for a simple remortgage, was horrific. A catalogue of errors. I had to complain. As did my mortgage advisor. Firstly, they never uploaded the info I completed diligently and returned between Christmas and New Year. Secondly, I received my remortgage offer in very early January. I had to chase them later in the month for an update as there was no progress on their portal. They admitted having received my information but it just hadn’t been inputted on to the system. They then said I could sign digitally (which I was happy with) to speed things up. I received an email with a link to the Land Registry site. Spent ages signing up and then the code Knights had sent didn’t work. I then spent hours on the phone on hold before I was able to speak with someone to try and resolve this issue. I was told I’d need to sign the mortgage deed in wet ink. I asked for a hard copy to be sent in the post, but they refused and so I printed a copy and signed and had it witnessed and returned it by special delivery. Heard nothing again, so spent another few hours on hold trying to speak with someone. I was then informed my printer had printed in the incorrect format. I asked for a copy to be sent in the post. It was received and I was just about to have my signature witnessed again, when I received an email from my mortgage broker (who had been contacted by the lender) that the certificate of title (and the mortgage deed) didn’t contain my middle name. I complained again in absolute frustration. I was told a new mortgage deed would be sent to be received the following day. Yes. It was. But without my middle name…..again. I’m the end, I decided to insert my middle name manually and get my neighbour (who was witnessing my signature) to initial the manual amendment, as I also did. The incompetence of this business is astounding, but it’s never surprising when profits mean more than the customer and very low paid staff with high case loads are employed to deal with matters with which they don’t have the experience to deal. Avoid, like the plague. I must have spent at least 24 hours of my time trying to resolve the mess they caused.