Vietnam Airlines
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My parents and elderly grandmother…
My parents and elderly grandmother recently flew from Sydney to Ho Chi Minh City with Vietnam Airlines. Unfortunately, what should have been a smooth journey was marred by poor organization and unprofessional service. Despite pre-booking and paying for seats in advance to ensure they could sit together (essential since my grandmother requires assistance), the check-in staff claimed they had no record of the reservations and split them up. My mother politely explained that at least one of them needed to sit with my grandmother for her comfort and safety, but the agent handling our check-in was shockingly rude and dismissive, refusing to help despite the clear need. To make matters worse, the airline had also failed to note my grandmother’s wheelchair request, forcing us to scramble for assistance at the airport. Thankfully, another staff member stepped in and ensured my grandmother was properly cared for—this kindness was the only positive in an otherwise stressful experience. I hope the airline takes this feedback seriously. Families traveling with elderly relatives deserve better.