Marco Pierre White Restaurants
View company profile →
Absolutely disgusting
Absolutely disgusting. Been a regular customer at the London branch. Visited this branch for my partner's birthday on jubilee weekend. Was told 45 mins prior to our booking that the gas is not working. We had no other option to go there as other restaurants were fully booked due to jubilee weekend. What annoyed us even more was the waiter openly told us they had issues with their gas since morning. So not too sure why we got such a late notice. We had a mixed variety of dietary requirements which left our options even more limited. The poor woman who greeted us looked like she hated her job. The arrival of the food was the worst part. Pretty sure the shepherds pies was an Asda special ready meal just mircrowaved. Bland was an understatement. They couldn't even get the apple crumble right. Aunt Bessie would have sufficed. Proceeded to make a complaint and got ignored on social media. Finally was able to reach some and it was escalated to the branch manager I believe. Who would happily ignore your complaint and prays all problems will go away. No adequate resolution had been provided just a email saying this case is closed and I've opened the case up too late which is complete lies. In my opinion they shouldn't have opened that day if they couldn't deliver. For a company who makes a lot of money they need to be more aware of customer service and resolution. Never ever would I visit this branch again